If content cannot be restored via the Recycle Bin or Files Restore, an administrator can contact Microsoft Support to request a restore any time inside the 14-day window. Note: SharePoint Online retains backups of all content for 14 additional days beyond actual deletion. The date and time when you think the item was last in an uncorrupted state. For files, include the file name extension. The names of several of the affected items. The full URL for the affected site collection or library. Include the following information in your request: For more information, see Contact Microsoft 365 support. When you open a request, provide as much additional information as possible to describe your issue. If steps 1–4 don't resolve the issue, contact support. For more information, see Sync files with OneDrive in Windows.įinally, you can always opt to Restore your OneDrive or Restore a Shared Library by following the instructions below: If you're using the OneDrive sync client, check whether there's a copy of the file or folder on your local computer. If you don't find the item in the Recycle Bin, go on to step 4. For more information, see Restore deleted items from the site collection recycle bin. On the Operation Completed Successfully page, click on the click here link to view this report.Ĭheck whether the item is in the first-level or second-stage recycle bin for the affected site collection. Type or browse to the library where you want to save the report, and then click OK. On the View Auditing Reports page, select the report that you want, such as Deletion. In the Site Collection Administration section, select Audit log reports. If you aren't at the root of your site collection, click Go to top level site settings under Site Collection Administration. To view an audit log report for a site collection, follow these steps:īrowse to the Site Settings page for the OneDrive Library or site collection. Use the Microsoft 365 Protection Center or the audit log report to check whether the item was moved or deleted.įor more information about the Microsoft 365 Protection Center, see Search the audit log in the Security & Compliance Center.įor more information about the SharePoint audit logs, see Configure audit settings for a site collection. Use one of the following methods, as appropriate for your situation. Scenario 3: Your library contains corrupted versions of files that you cannot open, and you want to recover working versions of the files. Scenario 2: You've deleted a file or a folder and want to recover it. Scenario 1: You're missing a file, folder, or item from a list or library. Has this happened to anyone else? Any guidance would be appreciated.In SharePoint or OneDrive, you experience one or more of the following problem scenarios: All workstations are up-to-date with all Windows and AutoCAD patches, service packs and updates, as is the server. Files are shared on a healthy Windows 2008 R2 server. All of our machines are running Windows 7. But these articles are from 2012 and I would have thought that Autodesk would have found a solution for AutoCAD 20, which are the versions we are using. I have seen articles that mention SMB 2.1 and some trouble with similar issues. and noon each day, we don't have to recreate anything from scratch. The BAK files are gone too.įortunately we back up each night. And between that and restoring from Shadow Copies made at 7:00 a.m. And it's not just the DWG files that go missing. When they went back to look at the original file it was gone. to save a file they had been working on to new location. But we do notice the files disappearing right after they are saved. There doesn't appear to be any rhyme or reason. However, on three or four occasions, Excel files that have been XRef-ed in DWG files have also gone missing right after they were saved. Over the past month or so, AutoCAD users have been complaining of files mysteriously disappearing after they have worked in them and then saved them.
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